RosCar Romania (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website and services.

RosCar Romania operates as a car rental aggregator. We help users compare and request vehicle rental offers from international and local car rental companies in Romania. In many cases, we do not provide the rental service directly, but act as an intermediary platform between you and the rental supplier.

1. Who We Are

RosCar Romania is an online platform that allows users to search, compare, and request car rental services from third-party rental providers. Depending on the booking structure, RosCar Romania may act as a data controller for website and customer communication data, while the actual rental supplier may act as a separate controller for booking fulfillment, rental agreement management, identity checks, payment handling, insurance processing, and legal compliance.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Full name
Email address
Phone number
Pick-up and drop-off location
Pick-up and drop-off dates and times
Vehicle preferences and booking details
Country of residence
IP address
Browser type and device information
Website usage data, including pages visited and actions taken on our website
Communication data, including messages sent via forms, email, or customer support channels

We do not intentionally collect special categories of personal data unless required by law or specifically necessary for handling a legal request or dispute.

3. How We Collect Your Data

We collect personal data in the following ways:

When you fill in a booking, inquiry, or contact form on our website
When you contact us by email
When you browse and interact with our website
Through cookies and similar technologies
From rental partners, where necessary to manage or confirm your request

4. Why We Use Your Data

We may use your personal data for the following purposes:

To process your booking request or rental inquiry
To connect you with the relevant local or international rental provider
To communicate with you about your request, booking status, or support issue
To improve our website, services, and user experience
To prevent fraud, abuse, unauthorized access, and other illegal activity
To comply with legal and regulatory obligations
To send service-related messages
To send promotional communications, where permitted by law or based on your consent

5. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

Performance of a contract – when processing is necessary to handle your request or booking
Legitimate interests – for website administration, fraud prevention, support, and service improvement
Consent – for certain marketing communications or non-essential cookies
Legal obligation – where processing is required under applicable law

6. Sharing Your Data

We may share your personal data with:

Local and international car rental companies listed on or connected to our platform
Technology providers, hosting providers, analytics providers, and customer support tools
Payment providers, where applicable
Legal, regulatory, or governmental authorities where required by law
Professional advisers, where necessary to protect our legal interests

Because RosCar Romania works as an aggregator, your booking-related data may be transferred to the selected rental supplier so they can review availability, confirm your reservation, prepare the rental agreement, and provide the requested service.

7. International Data Transfers

Some of our service providers or rental partners may process personal data outside the European Economic Area. Where such transfers take place, we take reasonable steps to ensure that appropriate safeguards are in place, such as reliance on adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms under applicable data protection law.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of data, the nature of the booking or inquiry, and our legal obligations.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure proper website functionality, analyze traffic, remember user preferences, and improve performance.

These technologies may include:

Essential cookies – required for website operation
Analytics cookies – used to understand website usage and improve performance
Preference cookies – used to remember your settings
Marketing cookies – used only where applicable and legally permitted

You can manage or disable cookies through your browser settings. If your website uses a separate Cookie Policy or cookie banner, users should refer to that section for more detailed information.

10. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Subject to applicable data protection law, including the GDPR, you may have the following rights:

The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your data
The right to restrict processing in certain situations
The right to object to processing based on legitimate interests
The right to data portability, where applicable
The right to withdraw consent at any time, where processing is based on consent
The right to lodge a complaint with a competent supervisory authority

To exercise your rights, please contact us at [email protected].

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including the websites of rental suppliers or external partners. We are not responsible for the privacy practices, content, or security of such third-party websites. We encourage you to read their privacy policies before providing any personal data.

13. Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected personal data from a child without appropriate authorization, we will take reasonable steps to delete such data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technical developments, or our business operations. Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or about how we process your personal data, please contact us:

RosCar Romania
Website: https://roscar.ro/
Email: [email protected]

16. Supervisory Authority

If you believe that your personal data has been processed unlawfully, you also have the right to file a complaint with the competent data protection authority in Romania or in the EU country where you live or work.